Question 1

How long is the minimum stay?

Accepted Answer

Five nights. VULI is built for professional assignments, not short leisure stays.

Question 2

How quickly do you respond to an inquiry?

Accepted Answer

Within 8 hours of receiving your submission. For bookings within 72 hours, we treat it as urgent and respond within 2 hours.

Question 3

Do you only operate in Kigali?

Accepted Answer

Currently yes. Nairobi and Kampala are on the expansion roadmap.

Question 4

What currencies do you accept?

Accepted Answer

All bookings are invoiced and paid in USD via Flutterwave, which accepts bank transfer, card, and mobile money.

Question 5

Do we get one invoice or multiple receipts?

Accepted Answer

One EBM-compliant invoice covers all bookings, all guests, all nights, and all add-ons. One line item for your accounts team.

Question 6

What is included in the price?

Accepted Answer

The nightly rate for the property. Add-ons such as airport pickup, grocery pack, and laundry are listed separately on the same invoice. Nothing is added after confirmation.